If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you in less than 24 hours hours!
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- 🛍️ Ordering & Store Questions (Pre-Sale)
- ✂️ Fabric & Product Questions (Technical + Theme)
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If you have an issue or question that requires immediate assistance, you can click the live Chat on the lower right side of your screen. If we aren’t available, drop us an email and we will get back to you in less than 24 hours via email!
🛍️ Ordering & Store Questions (Pre-Sale)
Q: Are Chime Fabrics products fully compatible with online ordering and mobile checkout?"
Answer: Yes! Our online store is fully optimized for smooth browsing, fast loading, and secure checkout on all computers, tablets, and smartphones.
Q: "What is included when I purchase fabric from Chime Fabrics?"
Answer: You receive your selected high-quality fabric cut precisely to your specified yardage, securely packaged and shipped directly to your address.
Q: "Would assistance be available if I need help placing an order or selecting a fabric?"
Answer: Absolutely! Our customer support team is always happy to help guide you through your fabric selection or assist with your order.
Q: "Do you guys offer custom cutting or bulk ordering services?"
Answer: Yes, we can accommodate special requests, custom yardage cuts, and bulk orders for designers, tailors, and larger projects.
Q: "Do you guys process and ship orders during weekends or holidays?"
Answer: Orders are processed Monday through Friday. Any orders placed over the weekend or on holidays will be processed on the next business day.
Q: "What do I have to do when I need customer support?"
Answer: You can easily reach out to us through our website's contact page or chat widget, and our team will get back to you as quickly as possible!
Q: "Do you guys offer a refund or exchange on fabrics?"
No all sales are final
✂️ Fabric & Product Questions (Technical + Theme)
Q: "I cannot upload my photo or custom design mockup to the custom order form / the file is too big, what is the problem?"
Answer: Large image files can sometimes exceed upload limits. Try compressing your image file or saving it as a smaller JPEG or PNG before uploading.
Q: "Can I turn on/off lazy loading image animations or fade-up effects on the product pages?"
Answer: Yes, our website theme settings allow you to easily customize image loading styles and visual transitions for a smooth browsing experience.
Q: "Can I have the shopping cart dropdown displayed automatically every time customers hover over it instead of clicking?"
Answer: Yes! This can be adjusted in your store's theme header settings to give your shoppers quick, seamless access to their cart.
Q: "Can I turn on or off specific blocks and banners on the homepage?"
Answer: Absolutely. You have full control over your store layout and can easily show or hide promotional banners, featured fabrics, and collection blocks.
Q: "Does the website support automatic image resizing and cropping?"
Answer: Yes, the store theme automatically formats your uploaded product photos so they display cleanly without manual editing.
Q: "Can I add borders or frames around our fabric product images?"
Answer: Yes, you can enable image borders or styling adjustments directly through your theme editor.
Q: "Does the store support color swatches and variant images for different fabric styles/colors?"
Answer: Yes, customers can easily click through different color variations and see the exact fabric style they want to purchase.
